FAQ

We offer a wide range of home and lifestyle products designed to create a beautiful, organized, and sustainable home. Our categories include Baby Accessories, Bags & Purses, Bath & Body, Beauty & Perfume, Beauty Accessories, Bedding, Drinkware, Face, Garden & Outdoors, Grooming, Home Furnishings, Home Improvement & Utilities, Homewares, Kid’s Toys, Kids, Kids Accessories, Kids Clothes, Kitchen & Cooking, Kitchen & Dining, and Lifestyle. Each product is thoughtfully selected to bring joy and functionality to your everyday life.

After you place an order, our team carefully handpicks and packs your items with love at our Louisville headquarters, which takes 1-2 business days. Once dispatched, you’ll receive a tracking number via email. We offer two shipping options: Standard Shipping ($12.95 flat rate via DHL or FedEx, 10-15 days after dispatch) and Free Shipping (on orders over $50 via EMS, 15-25 days after dispatch). We ship worldwide, except for some remote locations and parts of Asia.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and processed with care to ensure your information is protected.

We want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it within 15 days of receipt for a refund or exchange. Please ensure the product is in its original condition. Contact our customer care team at [email protected] to initiate a return.

We proudly ship worldwide to bring practical and beautiful homeware to your doorstep. However, we are currently unable to deliver to a few remote locations and parts of Asia. You will be notified at checkout if your location is outside our delivery network.

Once your order is dispatched, we’ll send you a shipping confirmation email with a tracking number. You can use this number to follow your package’s journey to your doorstep through the carrier’s website (DHL, FedEx, or EMS).

If you experience any problems with your account, such as login issues or order history discrepancies, please reach out to our friendly customer care team at [email protected]. We’re here to help ensure a seamless experience.

Yes! At Redeckers Home Shop, we meticulously select natural materials like ceramic and plant fibers for our products. We are committed to sustainability and offer items that are not only beautiful and functional but also environmentally conscious.

Our customer care team is always ready to assist you. Email us at [email protected] with any questions or concerns about your order, products, or experience. We aim to respond promptly and with care.

We occasionally run promotions and offer free shipping on all orders over $50. To stay updated on our latest deals and new product launches, sign up for our newsletter or follow us on social media.